Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Petal & Thread Atelier website (the "Site") and any services provided by Petal & Thread Atelier ("we," "us," or "our"), a premier luxury floral design Baku studio located at Oil Workers Avenue, Building 33, Apartment 7, Baku, Azerbaijan. By accessing the Site, placing orders for custom bouquets Baku, booking floral workshops Baku, or engaging our event florist Baku services, you agree to be bound by these Terms.

Our mission at Petal & Thread Atelier is to create unforgettable experiences through artistic floral arrangements that blend classic elegance with contemporary flair, inspired by Azerbaijani culture. Whether you're seeking wedding flowers Baku for a dream celebration, corporate floral arrangements Baku to elevate your office space, or floral subscriptions Baku for ongoing luxury, these Terms ensure a transparent and professional relationship.

We reserve the right to update these Terms at any time. Continued use of the Site or services after changes constitutes acceptance. For inquiries about our high-end floral studio Baku, contact us at +90 312 444 5562 or inquire@petalandthread.studio.

These Terms incorporate our Privacy Policy and Cookie Policy. By using the Site, you acknowledge our commitment to sourcing the freshest blooms for bespoke flowers Azerbaijan and delivering exceptional service as master florists Baku.

2. Intellectual Property

All content on the Site, including but not limited to images of our Azerbaijani inspired flowers, descriptions of custom bouquets Baku, portfolio showcases of wedding flowers Baku, and interactive tools for designing floral arrangements, is the exclusive property of Petal & Thread Atelier or its licensors. This includes copyrights, trademarks, and trade dress associated with our luxury floral design Baku brand.

You are granted a limited, non-exclusive, non-transferable license to view and use the Site for personal, non-commercial purposes, such as exploring options for corporate floral arrangements Baku or booking floral workshops Baku. Any reproduction, distribution, modification, or commercial use of our content without prior written consent is strictly prohibited.

Our bespoke designs, including unique arrangements for event florist Baku services, are protected under intellectual property laws. Unauthorized use of our images or descriptions in promoting your own services, such as competing flower delivery Baku options, may result in legal action. We take pride in our high-end floral studio Baku reputation and safeguard our creative works accordingly.

If you submit content, such as photos of your floral subscriptions Baku deliveries, you grant us a perpetual, royalty-free license to use it for promotional purposes, with credit where appropriate. This helps showcase the beauty of our master florists Baku craftsmanship.

For permissions regarding our intellectual property, please contact us directly. We encourage collaboration with event planners seeking wedding flowers Baku but require formal agreements for any shared use of our designs.

3. User Conduct

As a user of our Site, you agree to use it responsibly and in accordance with applicable laws. Prohibited conduct includes, but is not limited to, transmitting harmful code, harassing our team, or attempting to interfere with our services like flower delivery Baku scheduling.

You must provide accurate information when booking services, such as for bespoke flowers Azerbaijan or corporate floral arrangements Baku. Misrepresentation, including false details for floral workshops Baku registrations, may result in order cancellation without refund.

We expect respectful interaction with our staff, who are dedicated master florists Baku creating luxury floral design Baku masterpieces. Any abusive behavior during consultations for wedding flowers Baku or event florist Baku inquiries will lead to termination of services.

The Site is intended for users aged 18 and above, aligning with our target audience of affluent individuals seeking high-end floral studio Baku experiences. Minors must have parental consent for any purchases or bookings.

You agree not to use automated tools to scrape content, such as details on our custom bouquets Baku or Azerbaijani inspired flowers, without permission. Such actions violate our terms and may infringe on our intellectual property rights.

We reserve the right to monitor Site usage to ensure compliance and maintain the integrity of our floral subscriptions Baku and other offerings. Violations may result in account suspension or legal recourse.

4. Order & Service Terms

All orders for products and services, including flower delivery Baku, custom bouquets Baku, and floral subscriptions Baku, are subject to availability and confirmation. We source the freshest blooms for our luxury floral design Baku, but cannot guarantee specific varieties due to seasonal factors.

Pricing is listed in Azerbaijani Manat (AZN) and excludes delivery fees for Baku. For wedding flowers Baku or corporate floral arrangements Baku, custom quotes are provided post-consultation. Payments are processed securely via our integrated gateway.

Orders placed before 12 PM may qualify for same-day flower delivery Baku within the city. For bespoke flowers Azerbaijan events outside Baku, lead times apply—typically 48 hours for custom bouquets Baku.

Cancellations: Requests within 24 hours of booking for floral workshops Baku or subscriptions receive full refunds. Event florist Baku contracts require 7 days' notice; otherwise, a 50% fee applies. Wedding flowers Baku orders are non-cancellable within 72 hours due to perishable nature.

Refunds: Processed within 14 days for eligible cancellations. Damaged deliveries for corporate floral arrangements Baku must be reported within 4 hours with photos. We strive for perfection in every high-end floral studio Baku service.

Subscriptions: Floral subscriptions Baku auto-renew monthly unless cancelled. You may pause or modify via your account. Minimum term is 3 months for residential or corporate plans, ensuring consistent beauty from our master florists Baku.

For interactive tools like "Design Your Own Bouquet," selections guide our team but final arrangements may vary slightly based on availability. This feature enhances personalization for bespoke flowers Azerbaijan.

All services comply with Azerbaijani regulations. International orders for Azerbaijani inspired flowers are limited and subject to customs.

Bookings for floral workshops Baku require full payment upfront. No-shows forfeit the fee, but rescheduling is possible with 48 hours' notice.

5. Disclaimer of Warranties

The Site and services are provided "as is" without warranties of any kind, express or implied. While we endeavor to deliver exceptional luxury floral design Baku, we disclaim liability for indirect damages arising from use of the Site or services like event florist Baku.

Our wedding flowers Baku and corporate floral arrangements Baku are crafted with care, but natural products may vary in color or longevity. We are not responsible for allergic reactions; please inform us of sensitivities when ordering custom bouquets Baku.

The Site may contain links to third-party sites, such as for flower delivery Baku partners, but we do not endorse or warrant their content. Use at your own risk.

For floral subscriptions Baku, we guarantee freshness upon delivery but not subsequent care. Follow our provided tips to extend bloom life from our high-end floral studio Baku.

In no event shall Petal & Thread Atelier be liable for consequential damages exceeding the amount paid for the service, such as for bespoke flowers Azerbaijan events. This limitation protects our small team of master florists Baku.

Content accuracy: Descriptions of Azerbaijani inspired flowers and floral workshops Baku are for informational purposes. We update as needed but disclaim errors.

Force majeure events, like supply disruptions affecting wedding flowers Baku, may delay services without liability.

6. Governing Law

These Terms are governed by the laws of the Republic of Azerbaijan. Any disputes arising from use of the Site or services, including disputes over corporate floral arrangements Baku or floral workshops Baku, shall be resolved exclusively in the courts of Baku, Azerbaijan.

We encourage amicable resolution for issues related to flower delivery Baku or custom bouquets Baku. Contact us first at +90 312 444 5562 to discuss.

If any provision is deemed unenforceable, the remainder remains in effect. These Terms constitute the entire agreement between you and Petal & Thread Atelier for luxury floral design Baku services.

For international users seeking bespoke flowers Azerbaijan, Azerbaijani law applies to all transactions.